Call: 1300 139 619

FAQ

How is shipping calculated?

Our shipping is 15% of the total amount of your cart.

How long does it take to have my items delivered?

All products are couriered and delivery charges depend on what you order and the delivery destination. Please use the shipping calculator to work out a delivery quote.

Your order is dispatched from the Gold Coast in Queensland.  The approximate delivery time to main metro areas is four working days for small items.  However please allow these approximate transit times for outer areas and larger pieces, SA 7-9 working days, TAS 7-9 working days, WA 10-14 working days & NT 12-14 working days.

How do I use my coupon?

Once you have your items on your cart, add your code at checkout on the ‘Code’ space. The discount will be automatically applied once you click ‘Apply Code’.

Is there a Wholesale page/login?

At the moment we don’t have a wholesale website or login. However we are working really hard to bring it live very soon. In the meantime, you can get more information, send orders and request a catalogue by emailing [email protected].

Can you ship outside of Australia?

At the moment we are unable to provide a cost-effective option for overseas shipping and therefore we only ship to Australia. However, if you are interested in an item and would like to organise shipping on your own terms, we are happy to provide the items to the shipment company.

When can I get a refund?

If you received a damaged or incorrect item you are allowed to receive a refund. Just post back the product as you received (tags and packaging included) within 7 days and we will process your refund as soon as we receive the product back. Unfortunately we are unable to process refunds for ‘change of mind’ products.