Returns & Exchanges
Our Website IS NOT in conjunction with the STORE, therefore out T&C relate only to online purchases. Please note any returns will be issued with an ONLINE STORE CREDIT.
Customer satisfaction is important to us! If you are unhappy with the merchandise you received for any reason, simply return it to us and we will happily provide a credit note or refund under the following conditions:
- Merchandise must be returned within 7 days of dispatch.
- Merchandise must be in saleable condition.
- Merchandise must not be used, damaged, altered or washed. Tags on fashion must not have been removed.
- You must contact us before returning the item to receive approval.
- Once a return has been authorized, a store credit will be created for you.
- Sale items cannot be returned unless deemed faulty.
How to return your item
1. Email us at firstname.lastname@example.org to let us to know what you would like to return, why and if you would like a credit note.
2. Once approved, we will then provide you with a store credit note at the value of your return. This can be used online only.
- Ensure your item(s) are in the original condition with all tags attached.
- Package up your item securely and send back within 7 days using a traceable service. (For all fashion returns please included the returns document)
Items are to be sent back to St Barts HQ at the cost of the customer.
Unfortunately St Barts cannot be held responsible for parcels without tracking that we have not received.
Credit notes will be valid up to 6 months from the issue date. If you’d like an extension, please email us at email@example.com